"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy...

"A good visualization can communicate the nature and potential impact of ideas more powerfully than any other form of communication. For a long time, "dataviz" was left to specialists-data scientists and professional designers. No longer. A new generation of tools and massive amounts of available data make it easy for anyone to create visualizations that communicate ideas far more effectively than generic spreadsheet charts ever could. What's more,...

The media coach and Emmy Award-winning correspondent Bill McGowan shares his secrets of pitch-perfect communications, showing readers how to communicate with confidence.During the pivotal moments of our lives, results are often determined not only by our actions but by our words as well. Saying the right thing the right way can make the difference between sealing the deal or losing the account, advancing your career or suffering a demotion. During...

On her way to marry a prince she's never met, Princess Anidori is betrayed by her guards and her lady-in-waiting and must become a goose girl to survive until she can reveal her true identity and reclaim the crown that is rightfully hers.

Why do so many leaders fail? Leadership development expert Kathy Cramer believes an over-reliance on operational and strategic skills planning, organizing, and developing strategies is behind the failure of so many high potential leaders. These skills are necessary, but alone do not inspire. To drive outstanding performance and inspire others to follow, one must develop a personal magnetic power to communicate in ways that move people to action Lead...

Two years after a tragedy saddles him with viral fame, twelve-year-old Simon O'Keeffe and his family move to Grin And Bear It, Nebraska, where the internet and cell phones are banned so astrophysicists can scan the sky for signs of alien life, and where, with the help of two new friends, a puppy, and a giant radio telescope, Simon plans to restart the narrative of his life.

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession,

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From the author of New York Times bestseller You're Wearing That? this bestselling classic work draws upon groundbreaking research by an acclaimed sociolinguist to show that women and men live in different worlds, made of different words. Women and men live in different worlds...made of different words. Spending nearly four years on the New York Times bestseller list, including eight months at number one, You Just Don't Understand is a true cultural...

"Is confidence always a good thing? Don Moore, Professor of Management of Organizations at the Haas School of Business, argues that confidence is good, but overconfidence can hinder growth"--