The Positive Coach Approach: Call Center Coaching for High Performance
(eBook)

Book Cover
Average Rating
Status
Available Online

Description

Loading Description...

Also in this Series

Checking series information...

More Like This

Loading more titles like this title...

More Details

Published
AuthorHouse, 2007.
Format
eBook
Language
English
ISBN
9781467086615

Reviews from GoodReads

Loading GoodReads Reviews.

Citations

APA Citation, 7th Edition (style guide)

Sally Cordova., Sally Cordova|AUTHOR., & Judy McKee|AUTHOR. (2007). The Positive Coach Approach: Call Center Coaching for High Performance . AuthorHouse.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Sally Cordova, Sally Cordova|AUTHOR and Judy McKee|AUTHOR. 2007. The Positive Coach Approach: Call Center Coaching for High Performance. AuthorHouse.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Sally Cordova, Sally Cordova|AUTHOR and Judy McKee|AUTHOR. The Positive Coach Approach: Call Center Coaching for High Performance AuthorHouse, 2007.

MLA Citation, 9th Edition (style guide)

Sally Cordova, Sally Cordova|AUTHOR, and Judy McKee|AUTHOR. The Positive Coach Approach: Call Center Coaching for High Performance AuthorHouse, 2007.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

Staff View

Go To Grouped Work

Grouping Information

Grouped Work ID4e1e0ba4-fd5b-6ee8-a4d6-09282fa08e1e-eng
Full titlepositive coach approach call center coaching for high performance
Authorcordova sally
Grouping Categorybook
Last Update2022-10-18 21:45:36PM
Last Indexed2024-03-27 02:56:50AM

Book Cover Information

Image Sourcehoopla
First LoadedJul 21, 2023
Last UsedJan 27, 2024

Hoopla Extract Information

stdClass Object
(
    [year] => 2007
    [artist] => Sally Cordova
    [fiction] => 
    [coverImageUrl] => https://cover.hoopladigital.com/csp_9781467086615_270.jpeg
    [titleId] => 12281679
    [isbn] => 9781467086615
    [abridged] => 
    [language] => ENGLISH
    [profanity] => 
    [title] => The Positive Coach Approach
    [demo] => 
    [segments] => Array
        (
        )

    [pages] => 102
    [children] => 
    [artists] => Array
        (
            [0] => stdClass Object
                (
                    [name] => Sally Cordova
                    [relationship] => AUTHOR
                )

            [1] => stdClass Object
                (
                    [name] => Judy McKee
                    [relationship] => AUTHOR
                )

        )

    [genres] => Array
        (
            [0] => Business & Economics
        )

    [price] => 0.49
    [id] => 12281679
    [edited] => 
    [kind] => EBOOK
    [active] => 1
    [upc] => 
    [synopsis] => The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.

This method of coaching eliminates:
 - Stress on coaches and agents
  - The need for constructive criticism
 
The Positive Coach Approach is:
 - A proven way to get more and better results
 - A kinder approach to performance improvement.
    [url] => https://www.hoopladigital.com/title/12281679
    [pa] => 
    [subtitle] => Call Center Coaching for High Performance
    [publisher] => AuthorHouse
    [purchaseModel] => INSTANT
)