John Goodman

Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express, Chick-fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, his strategic book challenges conventional business wisdom and teaches...

Travis (Johnny Orlando) and his sister, Whitney, visit their grandparents for the summer and stumble upon the evil plan of a greedy land developer (Kelsey Grammer) to steal the land of the town's longtime residents. While running from one of the developer's goons, Travis falls through a magical portal which transports him to the world of American hero Paul Bunyan (John Goodman) and his big, blue, talking ox, Babe (Jeff Foxworthy). Bunyan and Babe...

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences...

In this long-awaited updated edition of his groundbreaking work Priceless: Curing the Healthcare Crisis, renowned healthcare economist John Goodman ("father" of Health Savings Accounts) analyzes America's ongoing healthcare fiasco-including, for this edition, the extra damage Obamacare has inflicted on America's healthcare system. Goodman then provides what many critics of our healthcare system neglect: solutions. And...

If you are driving off a cliff, someone telling you to slow down isn't much of a help. (Well, slowing down while you turn in a new direction is likely to be a good idea.) By burning fossil fuels, humanity is now driving itself off a climate cliff toward extinction. We need to completely stop burning "stuff" (fossil fuels, or anything else) for energy. Yet to thrive we really do need lots of energy-in fact, even more than we now are using. This book...

Mike Wazowski and James P. Sullivan are an inseparable pair, but that wasn't always the case. From the moment these two mismatched monsters met they couldn't stand each other. Monsters University unlocks the door to how Mike and Sulley overcame their differences and became the best of friends.

Menagerie was Williams' first popular success and launched the brilliant, if somewhat controversial, career of our preeminent lyric playwright. Since its premiere in Chicago in 1944, with the legendary Laurette Taylor in the role of Amanda, the play has been the bravura piece for great actresses from Jessica Tandy to Joanne Woodward, and it is studied and performed in classrooms and theaters around the world. A new introduction by prominent Williams...

The true story of Troy Duffy, a brash, foul-mouthed bartender whose screenplay for an action film (Boondock Saints) scores him a generous contract to write and direct the film at Miramax Studios. Duffy's band, the Brood, is also in the midst of signing a contract with Madonna's Maverick Records. Duffy's fiery manner is instrumental to his success, but when the deals go sour, no one seems safe from his explosive temper.

Hollywood 1927. George Valentin is a very successful silent movie star, but the arrival of talking pictures could mark the end of his career.